Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders are produced within 2-5 business days and shipped via standard shipping. Canadian orders typically arrive in 5-10 business days. US orders take 7-14 business days.
Do you offer free shipping?
Yes! Orders over 5 CAD shipped within Canada qualify for free shipping. US orders have a flat rate of .99 CAD.
Do you ship internationally?
Currently we ship to Canada and the United States. International shipping is coming soon!
Products & Printing
What printing methods do you use?
We use Direct-to-Garment (DTG) printing for apparel and sublimation printing for mugs and bags. Both methods produce vibrant, long-lasting prints.
Can I submit my own custom design?
Absolutely! We accept custom designs in PNG, JPG, and SVG formats. For best results, we recommend high-resolution files (300 DPI or higher). Contact us to discuss your custom order.
What file formats do you accept for custom designs?
We accept PNG (preferred for transparent backgrounds), JPG, SVG, and PDF files. Minimum recommended resolution is 300 DPI at print size.
Orders & Returns
Can I cancel or change my order?
Since our products are printed on demand, cancellations must be requested within 1 hour of placing the order. After that, production may have already begun.
What is your return policy?
We accept returns for items with manufacturing defects or incorrect prints. If your item arrives damaged or with an error on our part, please contact us within 7 days of delivery with photos and we will arrange a replacement or refund.
How do I use a coupon code?
Enter your coupon code in the coupon field on the cart or checkout page. Current codes: CANADA10 (10% off), LAUNCH20 (20% off launch special), COMEBACK5 ( off your cart).
